16. Based on the scenario, which benefit would best address the concerns of the telecommunications
manager?
Account manager: Did you know that with a Cisco IP Communications solution, XML applications
specific to your business needs can be developed to run from Cisco IP phones? For example,
applications can be developed for tracking shipments, checking inventory, or even entering time cards
right from your Cisco IP phone!
Telecommunications manager: That sounds interesting, but our current digital phone system offers a ton
of features, is already in place, and is presently not a huge expense. I’m not sure how we would benefit
from making such a switch.
A. Cisco IP Communications solutions can leverage the existing infrastructure and integrate with legacy
systems.
B. Implementing a Cisco IP Communications solution can reduce desktop wiring costs by up to 50
percent per desktop and enable you to streamline staff.
C. Custom XML applications provide employee optimization tools that an IP-enabled PBX just cannot
offer, which helps improve productivity.
D. Implementing a Cisco IP Communications solution can boost employee productivity and reduce
network management, hardware, software, and maintenance costs for an overall increase in ROI.
Answer: D
17. You are the new Pass4Side Trainee and are learning about Cisco Unified Communications Express
solutions. There is a statement:”The tool provides a completely transparent, Microsoft Excel-based
spreadsheet that focuses on areas of IP telephony savings”.
Which tool it refers to:
A. Cisco Unity Express
B. Cisco ROI methodology
C. needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B
18. Which key employee within a prospective customer would be most interested in reducing total cost of
ownership?
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A. telecommunications manager
B. finance manager
C. operations manager
D. IT manager
Answer: B
19. For following Cisco Unified Communications solutions, which can enhance employee productivity?
A. Cisco netManager
B. integrated services router
C. Cisco Unified Communications Manager Express
D. Cisco Unified CallConnector for Microsoft Windows
Answer: D
20. You are a help desk trainee for Pass4Side.com. You are familiar with the feature of Cisco Unified
Communications product, so which feature will show the latest customer information to answer customer
inquiries and increase customer satisfaction?
A. WebEx
B. Cisco Unified CallConnector
C. Cisco Unified Video Advantage
D. Unified Communications Manager Express
Answer: B
11. You work as a systems administrator at Pass4Side.com. Your company is planning to choose a
Cisco Unified Communications solution because IP telephony solutions seems not be worth the cost.
Which statement would be the best annotation to this concern?
A. Cisco Unified Communications supports the idea of a converged network in which telephony and IP
components are integrated, while the traditional office environments in which voice and data are
separate.
B. Cisco or its IP telephony specialized channel partners can customize these solutions to meet
business demands and realize cost savings resulting from existing equipment or applications, while
Cisco Unified Communications solutions are based on tested and verified designs that ensure rapid ROI.
C. With low operating and capital costs, a Cisco Unified Communications deployment will pay for itself in
18 months on average, and will provide an average annual savings per user of US$334. The drivers of
the ROI are determined by the unique network circumstances of the customer, such as the speed of
migration, the remaining life on the PBX, and the extent of the data upgrade.
D. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires
more than just a phone, but requires a card to support the phone, and possibly a new shelf of a cabinet
to house the card. These upgrades end up being costly and offer the customer no flexibility to implement
nonproprietary solutions in the future.
Answer: C
12. You are the senior desktop administrator for Pass4Side.com. You are required to choose a phone
that supports many speed dials and is reachable via multiple lines.
Which Cisco Unified IP phone solution would be the best choice?
A. Cisco Unified IP Phone 7906G
B. Cisco Unified IP Phone 7931G
C. Cisco Unified IP Phone 7945G
D. Cisco Unified IP Phone 7971G
Answer: A
13. An account manager is meeting with a service provider customer planning to upgrade each of its
managed routers with a Cisco Unity Express Network Module from the Cisco Unity Express Advanced
Integration Module. Because this customer manages hundreds of routers at dispersed locations, the
customer is concerned about labor costs in upgrading their routers. What should be your response to
this concern?
A. Cisco can send a technician to perform the upgrade at each site.
B. Cisco will ship the modules to the subscriber locations, and the subscriber can easily install them.
C. The subscriber should contact the closest Cisco sales office and bring in each router for installation.
D. Cisco will ship the modules to the service provider, and the service provider must install each module
at each subscriber location.
Answer: B
14. You work as the network administrator at Pass4Side.com. And the company is thinking about
whether to purchase licenses for Cisco Unified Communications Manager Express. The typical branch
site has 50 analog devices (phones, fax machines, door openers, and so on) and keeps 100 IP phones
for salespeople. Will Cisco Unified Communications Manager Express support the number of analog
phones and IP phones described, and what is the maximum possible number of analog phones and IP
phones?
A. No. Cisco Unified Communications Manager Express only supports up to 88 analog devices and 24
IP phones.
B. No. Cisco Unified Communications Manager Express does not support analog devices, but does
support 24 IP phones.
C. Yes. Cisco Unified Communications Manager Express supports up to 88 analog devices and 240 IP
phones.
D. Yes. Cisco Unified Communications Manager Express supports up to 50 analog devices and 240 IP
phones.
Answer: C
15. Which product was designed for small offices, supports 240 phones as a fully integrated feature of
the Cisco access router, and uses Cisco IP phones, Cisco Catalyst switches with inline power and QoS,
and router-based gateways to the PSTN?
A. Cisco CallManager option
B. Cisco CallManager Express
C. Cisco Unity option
D. Cisco Unity Express
Answer: B
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6. An account manager is meeting with a service provider that has installed Cisco CallManager Express
at a large number of its subscriber sites. The customer wants to maintain and troubleshoot Cisco
CallManager Express remotely. Which Cisco CallManager Express feature makes this possible?
A. CiscoWorks VPN/Security Management Solution
B. Cisco Network Analysis Module
C. command-line interface
D. CiscoWorks IP Telephony Environment Monitor
Answer: C
7. Which two baseline discovery questions would be most appropriate to ask an IT manager? (Choose
two.)
A. In how many locations do you have Cisco routers deployed?
B. Would installing Cisco IP Communications Express with other business systems reduce the
complexity of your IP infrastructure?
C. How many platforms do you intend to use for call processing and voice mail?
D. Do you anticipate growth in the number of employees over the next few years?
Answer: AC
8. A potential customer has several global offices, including one in North America, two in France, and
one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has
asked for your recommendation. What application would best meet the needs of the customer?
A. Cisco Unity Express
B. Cisco Unity
C. customized XML applications
D. Cisco CallManager
Answer: A
9. How does a converged solution work?
A. Voice traffic is carried over a circuit-switched network, and data traffic is carried on an IP network
B. Voice, video, and data are integrated onto a single IP network.
C. The network is comprised of proprietary time-division multiplexing hardware and circuits.
D. The LAN is used for data traffic, and the WAN is used to integrate voice and video traffic
Answer: B
10. You work as the network administrator at Pass4Side.com. Pass4Side has several global offices,
including one in Britain, two in North America, and three in Asia. The company needs to investigate
cost-effective voice mail and auto attendant, and has asked for your recommendation. What application
would best meet the requirements of the company?
A. Cisco Unity Express
B. Customized XML applications
C. Cisco Unified Communications Manager
D. Cisco Unified CallConnector Mobility
Answer: A
1. An account manager is meeting with a customer who is interested in a Cisco IP Communications
solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200
users. Which solution should the account manager discuss with this customer?
A. a full Cisco CallManager solution
B. a full Cisco CallManager solution with Cisco Unity
C. Cisco CallManager Express
D. Cisco CallManager Express with Cisco Unity Express
Answer: D
2. One of your potential customers has concerns about choosing a Cisco IP Communications solution
because, according to the competition, IP telephony solutions cost more than they are worth. Which
strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP Communications
supports the idea of a converged network where the telephony and IP components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires
more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a
cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility
to implement nonproprietary solutions in the future.
C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18
months on average and will provide an average annual savings per user of US$334. The drivers of the
ROI are determined by the unique network circumstances of the customer, such as the speed of
migration, the remaining life on the PBX, and the extent of the data upgrade.
D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI.
Cisco or its IP telephony specialized channel partners can also customize these solutions to meet
business demands and realize cost savings resulting from existing equipment or applications.
Answer: C
3. Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing
TDM systems and applications, as well as support which two traditional telephony networking standards?
(Choose two.)
A. QSIG
B. BGP
C. SIP
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D. TDM
E. DPNSS
Answer: AE
4. The IT manager from a prospective client organization explains that their network is overloaded. The
network has been in use since 2002 with minimal upgrades, and is composed of several different
devices from different vendors. E-mail is slow, the voice-mail system is outdated, and employee
productivity and responsiveness are suffering.
Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications
solution?
A. reduce operating costs
B. increase revenue generation
C. facilitate future expansion
D. reduce the number of employees
Answer: A
5. You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits
of a converged network in terms of productivity enhancements and real estate savings. Which tool
should you use?
A. Cisco ROI analysis
B. Cisco CNIC
C. business case from the industry of the prospect
D. customized hurdle rate analysis
Answer: B