CERTIFICATION EXAM 000-010 Test information:
Number of questions: 40
Time allowed in minutes: 60
Required passing score: 65%
Test languages: English
Job Role Description / Target Audience
An IBM Certified Solution Advisor - Tivoli Service Management Solution 2008 is a person who identifies opportunities and influences direction for IBM service management solutions within the customer environment and is responsible for educating and influencing key decision makers.
Key areas of competency include:
Map customer business requirements to IBM Service Management solutions.
Apply governing service management concepts and standards to a customer-s infrastructure.
Assess ITIL and Preventative Maintenance process maturity.
Assess the environment for asset and service management opportunities.
Align IBM and 3rd party products to service management opportunities.
Assess requirements and create a solution design.
Describe business/technical advantages of IBM Service Management solutions.
Recommend education opportunities to customer based on the IBM Service Management solution.
Recommended Prerequisite Skills
The following qualifications are requirements for success:
Working knowledge of IT Asset and Enterprise Asset Management
Capability to assess and analyze service management maturity according to IBM terminology (based on an IBM service management solution).
Working knowledge of IT process model (i.e. Information Technology Infrastructure Library (ITIL)).
Familiarity with IT organization structures.
Familiarity with key Enterprise Asset Management competitors.
Familiarity with key IT Asset Service Management competitors.
Familiarity with production, facility and fleet asset life cycle management.
Familiarity with IT directory/LDAP functionality.
Conceptual knowledge of key IBM products (WebSphere Application Server, DB2, Rational).
Familiarity with key 3rd party products (Centennial, ESRI, Syclo, WebLogic, Oracle, Microsoft SQL).
Familiarity with IBM Service Management education offerings.
Conceptual knowledge of networking environments, operating systems, relational databases, application environments, key vendor environments (SAP, Oracle, PeopleSoft, etc.).
Create a business case justification for an service management project.
Working knowledge of Tivoli Base Services (formerly Maximo Base Services).
Working knowledge of these Tivoli products: IBM Maximo Asset Management, IBM Tivoli Asset Management for IT, IBM Tivoli Service Request Manager, IBM Tivoli Change and Compliance Management Database, IBM Tivoli Unified Process Composer, IBM Tivoli Application Dependency and Discovery Manager, Tivoli Process Managers, Maximo Discovery
Conceptual understanding of these key Tivoli Operational Management Products: IBM Tivoli Usage and Accounting Manager, IBM Tivoli Directory Integrator, IBM Tivoli License Compliance Manager, IBM Tivoli Monitoring, IBM Tivoli Composite Application Manger, IBM Netcool/OMNIbus, IBM Netcool/Impact, IBM Tivoli Business Systems Manager, IBM Tivoli Service Level Advisor, IBM Tivoli TotalStorage Productivity Center, IBM Tivoli Provisioning Manager
Conceptual understanding of key Enterprise Modules within Maximo: Inventory, Contracts, Procurement, Calibration, etc.
Recommended Prerequisite(s)
Familiarity with IT hardware components.
Familiarity with return on investment (ROI) calculations.
Familiarity with IT process analysis methods and techniques.
Familiarity with international (government and civil) regulations (Sarbanes-Oxley, HIPAA, ISO 9000, Australian Privacy Act, etc.).
ITIL Foundation Level certification.
Familiarity with domains in at least one industry sector.