17. When would you use the Import Server Instance CSV feature in EMPS?
A. Never. This feature is not available through the EMPS
B. Any time you want to make a change to any of the parameters in EMPS
C. You want to start the Watchdog service
D. When numerous changes are needed with servers or configuration of various components for a server and in
conjunction with Genesys Technical Support
Answer 
18. Under what circumstances is a username and password required to access the EMPS?
A. Never. By default, a username and password is not required since EMPS is only used for monitoring purposes.
B. Always. When opening EMPS Login screen, the system will require users enter their username and password.
C. Only when the EMPS is being accessed from a remote workstation. You are automatically authenticated and
can log in from a local machine.
D. Only when using SunOne Directory Server because OpenLDAP has no built-in security for the EMPS login
screen.
Answer:B
19. The ability to record the caller’s speech for application analysis is configured in an IVR Profile within the
EMPS and is referred to as __________.
A. OA&M
B. EMS Runtime
C. Enable ASR Transcoding
D. Enable ASR Logging
Answer
20. The process on the VCS/IPCS that starts the other component processes is the __________.
A. Page Collector
B. IVR Server Client
C. Call Flow Assistant
D. WatchDog
Answer
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