1. You are the administrator for your company Microsoft CRM 4.0 system, and have installed and
configured it in your London office, using Windows 2003 Server Windows XP on the desktop computers.
All users use the CRM client for Outlook. Your company has started business in Japan, and has
employed some Japanese-speaking staff in London to support this business objective. These users
would like the interface and help text to be in Japanese, and would also like the ability to display data,
such as records of emails sent by Japanese customers, in the Japanese language. How can you
achieve this?
A. Install Microsoft CRM client for Outlook. Install the Japanese CRM language pack. Install support for
East Asian characters on the operating system.
B. Install the Japanese Edition of Microsoft Office. Install Microsoft CRM client for Outlook. Install support
for East Asian characters on the operating system.
C. Install Microsoft CRM client for Outlook. Install the Japanese CRM language pack.
D. Install Microsoft CRM client for Outlook. Install support for East Asian characters on the operating
system.
Answer: A
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2. Your company has a Windows 2000 mixed mode domain, CONTOSO, and a Windows Server 2003
Native mode domain, NORTHWIND. The two domains are in the same Active Directory Forest. Users in
both domains need to access Microsoft CRM. On which combinations of servers could you install
Microsoft CRM?
A. A SQL Server in CONTOSO and a CRM server in NORTHWIND, or
A SQL Server in NORTHWIND and a CRM server in NORTHWIND.
B. The SQL Server can be in either domain, and the CRM server can be in either domain.
C. A SQL Server in NORTHWIND and a CRM server in NORTHWIND.
D. A SQL Server in CONTOSO and a CRM server in CONTOSO, or
A SQL Server in NORTHWIND and a CRM server in NORTHWIND.
Answer: C
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3. For what purpose does Microsoft Dynamics CRM 4.0 use Active Directory? Choose the 2 that apply.
A. User authentication
B. Verification of the installtion user’s privileges
C. User license management
D. Imeplementation of Microsoft Dynamics CRM permissions
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Answer: AB
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4. You have just installed Microsoft Dynamics CRM 4.0, and users have created ten account records.
Then you notice that the base currency is not set correctly. What action do you take?
A. Change the base currency.
B. Delete the records that use financial fields. Change the base currency. Then recreate the deleted
records.
C. Uninstall Microsoft Dynamics CRM 4.0, and then reinstall it. Recreate the records.
D. Change the currency on the records. Set the default currency for all users to the correct currency.
Answer: C
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5. You are planning your installation of Microsoft CRM 4.0. You are selecting the operating system
platform for the CRM server. On which of the following servers can you install Microsoft CRM 4.0?
Choose the 2 that apply.
A. Windows Server 2000 with Service Pack 4.
B. Windows Server 2003 Enterprise Edition with Service Pack 1.
C. Windows Server 2008.
D. Windows Server 2003 Datacenter Edition with Service Pack 2.
Answer: CD
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